midgetgemz: (head meet desk)
[personal profile] midgetgemz
It's been an odd week.

Of the good. I spent two days in Dublin earlier in the week, courtesy of work. Hurrah. Of course, had to do the customary drinking of Guinness. And shan't be doing it again.

Of the bad. I have lurgy. OK, no I don't, but I do have my first cold of the autumn, and my throat feels like sandpaper. Grr.

In other news, Natwest suck! For context, I made a payment by cheque for my credit card bill. The cheque debited correctly, but the credit never got there. So I got a late payment charge, and then interest, but not on the amount that didn't get paid - the whole amount on my credit card. Phoned up, they've reversed the late payment, but after 'investigation' will not refund the interest.

Now, the whole process of the credit getting from A to B is totally outwith my control, but they are penalising me for it. Can anyone help with how it is best to get my money back/ the interest charge refunded? I am tempted to straight out complain and see where this gets me. I'm totally useless when it comes to talking to people on the phone and I would rather see them resolve it before it gets to the complaint stage. The complaint I have no problem with. My written complaints are ace. It's phone stuff.

And if I didn't already know, this whole thing would prove that at least 80% of people who work for banks are useless, brainless fucksticks.

In conclusion:

Date: 2006-09-21 06:33 pm (UTC)
From: [identity profile] feuermaus.livejournal.com
Complain! Threaten them with the financial ombudsman! Cripple the buggers! :)

I'm jealous that you went to Dublin

Date: 2006-09-21 08:58 pm (UTC)
From: [identity profile] midgetgem.livejournal.com
Just straight out complain??? Oh, I wonder if I can find the address. Thanks. I was wavering, and you've made my mind up.

Wish I'd have seen more of Dublin, I liked the little bit that I did see. I won't go on about it, though.

Oh, btw, when I pass me test (which will be soon, honest), can I come and visit you (and your dear beloved and the little one)?

Date: 2006-09-21 09:02 pm (UTC)
From: [identity profile] feuermaus.livejournal.com
These companies get thousands upon thousands of pounds from people in dodgy ways, and usually because people just accept it and don't complain. It's not your fault that the money didn't get there when you paid it so why the hell should you accept charges? They just don't want to do it cos it's more complicated than just saying 'oh, we can't'. So yes, complain like hell!

Can you come see us? Err.. Lemme think...


In fact, we could come see you sometime when you're free.


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